Quality Management Systems
Eugene Daly B.A. (Mod.) QMS Lead Auditor
Eugene Daly is an ISO 9001:2008 Lead Auditor and an Excellence Through People Assessor with NSAI, The National Standards Authority of Ireland.
Daly & Associates is a training and development consultancy offering a range of services to multinationals, SMEs, micro-enterprises and unemployed people.
Eugene has over 20 years experience in a quality assurance/training/development capacity and works with Skillnet networks, ETBs, NSAI, IDA, ISME, LEOs and numerous training organisations. Where Eugene adds real value to businesses is through his unique Operational Excellence Training & Development programme that is delivered in-company with a strong focus on continuous improvement across all key business processes.
Operational Excellence targets sales, leadership, teamwork and problem solving resulting in continuous improvement throughout the company by focusing on the needs of the customers, empowering employees and optimizing existing activities in the process.
The overall aim of this programme is to build the capacity of participants in key areas such as sales process improvement, Lean systems, team working, productivity, problem solving and continuous improvement.
Potential Benefits to Companies
- Growth in sales of between 10% – 20%
- Cost reduction of between 10% – 15%
- 95% measured customer satisfaction rating
- Structured Customer Account Management System
- Improved communications, team working & problem solving resulting in continuous improvement in key priority areas
- Alignment of company, team and individual goals where “all noses are pointing in the same direction” – The Connected Company
- More effective management structure where employees are working on the system not just in it.
- Implementation of an effective Employee Performance Development and Performance Management System
- Development of Problem Solving Groups (PSGs) and Short Interval Management (SIM) with Quality Improvement Story Boards
Business Website Address: http://www.edalyassociates.com/index.html
Business Phone Number: 087-9196467
Business Contact Email: firstname.lastname@example.org