Service Innovation


RIKON is Ireland’s leading Service Innovation Centre located in Waterford Institute of Technology.  We exist in order to link university-based researchers with the business sector and local and national government authority.

Through our be-spoke service innovation models and methodologies, we assist organisations to develop new strategies and innovative solutions that deliver clear and distinctive advantages for their businesses.

Essentially we workshop, brainstorm and conduct research with our clients to establish new innovative thinking for their business. We have massive industry reach and have worked with over 300 companies across a range of industries from surf schools to accountancy firms and hotels to cheese manufacturers; we work with all types of businesses from start-ups to companies that have been in business for centuries.

Our services include:

  • Business Development
  • Market Development
  • Market Analysis
  • Service Design
  • Ideation
  • Destination planning

Our services are very accessible for SME businesses; where some SME’s may struggle financially to get support for their business, we assist them with securing funding to support the development of their business through the Enterprise Ireland Innovation Voucher Scheme. The Enterprise Ireland Innovation Voucher Scheme awards companies’ €5,000 worth of RIKON hours to design, define and implement innovative strategies and processes that allow SMEs to differentiate its service offerings and increase its performance.

Our link with the business sector is referred to internally as our commercial arm but we also have an academic arm to our business; in addition to the work we carry out with SME’s, our academic team at RIKON are heavily involved in academia. Core researchers in RIKON have published in a wide variety of books, referred journals and white papers

Call the RIKON team today if you would like to find out how your business could benefit from RIKON’s services: 051-834032 or


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Business Phone Number: 051 834032

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